Refund policy

We take great care in crafting and packing every Hens at Work piece to ensure it reaches you in beautiful condition. If you wish to initiate a return, please review our policy guidelines below:

24-Hour Return Window: Return requests must be raised within 24 hours of delivery. Requests submitted after this 24-hour window will not be eligible for processing.

Condition of Items: To qualify for a return, the product must be unused, unwashed, unaltered, and in the exact condition received, complete with all original packaging, tags, cards, and accessories intact.

No Monetary Refunds: We maintain a no-refund policy. We do not issue cash, card, or bank refunds for returned merchandise under any circumstances.

Store Credit & Exchanges: Once your return is received and inspected at our workshop, you will be issued store credit (valid across our entire collection) or offered a direct exchange for an item of equivalent value.

Damaged or Incorrect Items: If your order arrives defective, damaged in transit, or missing parts, please reach out to us within 24 hours of delivery with clear photographs of the package and item so our team can arrange an immediate replacement.